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National Express record

National Express, the UK’s largest coach operator, carried more passengers than ever before over Christmas with Friday 27 December reported as the busiest single day for travel in the company’s history with over 78,000 passenger journeys.

Passengers travelling on Christmas Day increased by 27 per cent and by five per cent on Boxing Day compared to 2018.

Chris Hardy, managing director for National Express Coach, said: “We’re moving towards a 24/7 society where there is an expectation for services to be available around the clock, regardless of the time of year.

“With families more spread out than ever before and an increasing number of people working over the festive period, demand for coach travel at this time keeps getting stronger.”

The addition of extra coach services assisted travellers who had to contend with rail disruption. With trains not running on Christmas Day, limited services on Boxing Day, South Western Railways strikes on-going for the whole of December and 386 rail engineering projects taking place over the festive period, National Express claimed they kept people moving in the last few weeks of 2019.

Hardy continued: “We’re well known for providing great value travel all year round and we’re conscious that this is especially important to our customers at Christmas, when there are very limited travel options, but we’re also being chosen because we offer unrivalled connectivity across the UK.”

FOOTNOTE: The company run 1,900 plus services each day (2,100-plus on a Friday) and it also operates services direct to the terminal for all major UK airports 24 hours a day with 1,100 airport services every day.

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